Aide Bodycare

Frequently Asked Questions

If I don't live near your Oshawa Studio where else can I find your products?  Check out our Stock List Page for the closest retailer near you. Be sure to call the store first before you go, not all retailers carry our full line of products.   ON-LINE  You can order our products anytime on our website under SHOP or on ETSY 

Why are you only open WED - SAT 11am-4pm?  Our shop is mainly used for manufacturing.  To continue our best customer service we are closed Mon - Tues while we make soap, pick-up supplies or make wholesale deliveries.  We are very happy to arrange a time to meet if our Shop Hours do not meet your schedule.  Feel free to email us at info@aidebodycare.comWe look forward to seeing you in the shop!

Do you offer Soap Classes?  Heck yes we do!  Feel free to check out our current Soap Class Schedule and other cool workshops

Do you offer Private Soap Classes?  You can book your very own private soap workshop for an upcoming event (birthday, bridal party) or corporate team building. Time/Date: Don’t worry we'll work around your schedule and hold the class during a time that works best for you and your guests. Requirements:  Minimum 6 - Max 8 students, payment is required in full from all students 1 week before the class date.  All workshop fees are Non-Refundable.   To set-up a class email

Processing Times & Shipping All of our orders are processed within 1-5 business days. We ship Via Canada Post and email you a tracking number when your package is shipped

What is your return policy?  If for any reason, you are not completely satisfied with your purchase from Aide Bodycare simply contact us at for return approval within 72 hours of receiving your product. We will issue you a return or exchange your product for something else in our store. Shipping fees, including return shipping fees, are not refundable

What payments do you accept? In-store Visa, Mastercard, American Express, Debit, Cash On-Line PayPal and all major credit cards

Do you offer wholesale? Interested in carrying our products? Or do you have a favorite shop you would like to recommend us to? Feel free to email us at   Are you looking for an natural skincare line to add to your spa, resort or retail location? If so, apply to become a Aide Bodycare retail partner like Ste. Annes Spa in Grafton by emailing us

How are your face and body soaps made?  Our face and body soaps are handcrafted from scratch in small batches using the cold process method. We combine top shelf food grade oils, add pure essential oils and or phthalate-free fragrance, fresh herbs, clays, natural colouring, moisturizing oils and fair trade shea butter. The process takes 4-5 weeks to ensure a long lasting hard bar of soap

How long do your products stay fresh?  Our soaps will keep for 1 to 2 years, but are best used within 6 months to retain the strength of the natural essential oils.  All other body care products last 6 months - 1 year including our best selling natural deodorant

Are your soaps biodegradable?  Yes, they are completely biodegradable as only earth friendly natural ingredients are used

Are your products Vegan? All of our body care products & soap is Vegan with the exception of our Lip Balm (we use beeswax for its healing properties)  All of our products are cruelty free

How do I make my soap last longer?  Avoid direct flow of water from shower heads stream onto your soap. Keep dry after use by setting on its edge or on our elevated draining soap dish. You can purchase one of our wooden soap dishes to keep your soap lasting longer.  If you wish to store your soap before you use it, store in a dark, dry place like a linen closet or drawer.  They also make great car or gym bag fresheners